Service Level Agreement (SLA)

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About This Plan

A service level agreement (SLA) is a contract between a consumer and a service provider/vendor that specifies the expectations for the level of service with respect to availability, performance, and other measurable objectives. The SLA includes the details related to services, priorities, responsibilities, guarantees, and warranties between the parties. The SLA can also specify levels of availability, serviceability, performance, operation, or other attributes of the services.

Services Inclusions
  • Drafting the Legal Agreement (SLA) and also include following Provisions in the agreement
  • Statement of objectives.
  • Scope of services to be covered.
  • Service provider responsibilities.
  • Customer responsibilities.
  • Performance metrics such as response time, analysis time, etc.
  • Penalties for contract breach or exclusions
  • 2 Reviews before final delivery
Who Should take Services
  • Any business entity and Individual, Society
How It's Works
  • Purchase of Plan
  • Expert Assigned
  • Share requirements with Expert
  • Upload documents on Portal
  • The first draft prepared
  • Review the draft in two cycles
  • Download your final copy
Information Guide

Documents To Be Submitted
  1. A statement of the parties involved
  2. A statement regarding the purpose of the SLA
  3. A list of services being supplied
  4. An in-depth explanation of how services will be carried out, and when
  5. The supplier and customer requirements
  6. Rules for post-agreement management
  7. Acknowledgment of the SLAs approval-

  • What should a service level agreement be??

    The SLA should encompass not only a classification of the services to be provided. It includes the required service levels but also metrics by which the services are measured, the functions and liabilities of each party, the support or penalties for violation, and a protocol for adding and removing metrics.

  • What are the 3 types of SLA??

    There are three types of options structuring SLA. They are service-based, customer-based, and multi-level or hierarchical SLA. Many different factors will need to be recognized when selecting which SLA composition is most suitable for an organization to use..

  • What does a service level agreement template include??

    A service level agreement template in India includes the company name, the service provider. It also includes the address of the company. Client name, a company incorporated under provisions of the Indian Companies Act. It must contain the term and termination, warranty and liability, undertakings, etc.

Review .

Service Level Agreement (SLA) Rs. 10000
Rs. 15000 (33.33% OFF)

  • Drafting SLA (1 no)
  • 2 Reviews before final delivery

5 Days Delivery time

Total Rs. 10000


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