(hereinafter referred to as “site ")
detailed herein below governs the collection, possession, storage, handling and dealing of personal
identifiable information/data and sensitive personal data (hereinafter collectively referred to as
“information”) of the users of the site.
customer, professional service provider etc.) and Company Easifyy (both terms defined below). The
indirectly in electronic form, by clicking on the i accept tab or by use of the website or by other
means) and will govern the relationship between you and Easifyy for your use of the website (defined
This document is published and shall be construed in accordance with the provisions of the
information technology (reasonable security practices and procedures and sensitive personal data of
information) rules, 2011 under information technology act, 2000; that require publishing of the
as provided under section 43a and section 72a and other relevant sections of the Information Technology Act, 2000.
or any other similar device.
Easifyy may, in its sole discretion, change or modify this Policy
at any time, with or without notice. Such changes or modifications shall be made effective for all
users, Customersand Professional Service Provider (whether old, existing or prospective) posting of
the modified Agreement to this web address (URL):
You are responsible to read this document from time to time to ensure that your use of the Service
remains in compliance with this Policy. In the case of any violation of these terms and conditions,
Easifyy reserves the right to seek all remedies available by law and in equity for such violations.
Introduction and Who we are
Welcome to Easifyy ("Easifyy," "we," "us" or "our"). Easifyy is a product of
Kisten Education Private Limited.
Easifyy is a tech driven interactive platform/portal for Customers to find, hire
and book services with Professional Service Providers. Customers can discover Services, discover
Professional Service Providers based on various filters and buy any service they want. Customers can
also post their requirements to request proposals from Professional Service Providers.
Kisten Education Private Limited and its subsidiaries and affiliates and Associate
Companies (individually and/ or collectively, "Company") and Easifyy is/are concerned about the
privacy of the data and information of users (including Professional Service Providers and Customers
whether registered or non-registered) accessing, offering, selling or purchasing professional
services on Easifyy's websites, mobile applications or any other electronic mode ("Website") on the
Website and otherwise doing business with Easifyy . "Associate Companies" here shall have the same
meaning as ascribed in Companies Act, 2013. By providing us your Information or by making use of the
facilities provided by the Website, You hereby consent to the collection, storage, processing and
transfer of any or all of Your Personal Information and Non-Personal Information by Easifyy as
transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.
Information that we collect
We collect the following types of information.
A. Information you provide us directly:
- While signing up, your name, e-mail address and mobile number, when you register for Easifyy
account or subscribe for our newsletter. This information is used to create and maintain your
Easifyy account information.
- Profile information you provide us while creating your profile on Easifyy - Name, picture, phone
number, gender, age, location, Bio, work address, PAN, GSTIN etc.
- Profile Information for Professional Service Providers and Professionals like Web Developers,
Designers, Content Writers, Marketers, Consultants, Chartered Accountants, Lawyers and other
related professionals shall include Name, mobile number, work address, email, brief bio,
education, work experience, membership id, profile picture, expertise areas, area of practice,
business organization name, identity proof, educational qualification proof and work address
proof, PAN, GSTIN etc.
- Identity Verification: We might use some information for identity verification such as email
verification, Mobile OTP verification and two factor authentication to ensure trust on the
- Payment Information you provide including debit/credit card, PayPal or other bank account
information, and billing address to transfer your fees to your respective account.
- Communications between you and Easifyy . For example, we may send you Service related emails
(e.g., account verification, changes/updates to features of the Service, technical and security
notices). Note that you may not opt out of Service-related emails.
- Collection of the Third Party Personal Information: We collect the following personal
information from you about your contacts or friends: First name, last name, and email address
when you provide it to us for the purpose of inviting your contacts or team members.
- Information collected automatically: Like other online companies, we receive technical
information when you use our Services. We use these technologies to analyze how people use our
Services, to improve how our Site functions, to save your log-in information for future
sessions, and to serve you with advertisements that may interest you. We and our third party
service providers, including analytics and third party content providers, may automatically
collect certain information from you whenever you access or interact with the Service. This
information may include, among other information, the browser and operating system you are
using, the URL or advertisement that referred you to the Service, the search terms you entered
into a search engine that led you to the Service, areas within the Service that you visited, and
other information commonly shared when browsers communicate with websites. We may combine this
automatically collected log information with other information we collect about you. We do this
to improve services we offer you, to improve marketing, analytics, and site functionality.
The information we collect also includes the Internet Protocol (“IP”) address or other unique
device identifier (“Device Identifier”) for any device (computer, mobile phone, tablet, etc.)
used to access the Service. A Device Identifier is a number that is automatically assigned or
connected to the device you use to access the Service, and our servers identify your device by
its Device Identifier. Some mobile service providers may also provide us or our third party
service providers with information regarding the physical location of the device used to access
the Service. We also gathers and stores the user’s usage statistics such as IP addresses, pages
viewed, user behaviour pattern, number of sessions and unique visitors, browsing activities,
browser software operating system etc. for analysis, which helps us to provide improved
experience and value added services to you.You do not have a statutory obligation to provide us
with any information, but you may have a
contractual obligation to do so, and if we do not receive certain information from you, then we
will not be able to provide our Service to you. If you have any questions regarding whether
provision of information is mandatory and the consequences for withholding such information,
please contact us using the contact information below. We retains user provided Information for
as long as the Information is required for the purpose of providing services to you or where the
same is required for any purpose for which the Information can be lawfully processed or retained
as required under any statutory enactments or applicable laws.
You hereby represent to us that:
The Information you provide to us from time to time is and shall be authentic, correct, current
and updated and you have all the rights, permissions and consents as may be required to provide
such Information to us.
You’re providing the Information to us and consequent storage, collection, usage, transfer,
access or processing of the same shall not be in violation of any third party agreement, laws,
charter documents, judgments, orders and decrees.
Our entities officers, directors, contractors or agents shall not be responsible for the
authenticity of the Information that you or any other user provide to us. You shall indemnify
and hold us harmless and each of our entities officers, directors, contracts or agents and any
third party relying on the Information provided by you in the event you are in breach of this
Your Information will primarily be stored in electronic form however certain data can also be
stored in physical form. We may store, collect, process and use your data in countries other
than Republic of India but under compliance with applicable laws. We may enter into agreements
with third parties (in or outside of India) to store or process your information or data. These
third parties may have their own security standards to safeguard your information or data and we
will on commercial reasonable basis require from such third parties to adopt reasonable security
standards to safeguard your information / data.
Your Information for any purpose as may be permissible under applicable laws (including where
the applicable law provides for such collection, usage, storage or processes in accordance with
the consent of the user) connected with a function or activity of each of ours.
- We use third-party analytics tools to help us measure traffic and usage trends for the
Service. These tools collect information sent by your device or our Service, including the web
pages you visit, add-ons, and other information that assists us in improving the Service. We
collect and use this analytics information with analytics information from other Users so that
it cannot reasonably be used to identify any particular individual User.
C. Cookies and other Similar Information:
device IDs, “flash cookies” and similar files or technologies to collect and store information
in respect to your use of our site and track your visits to third party websites.
recommendations and personalization.
- We may ask advertisers or other partners to serve ads or services to your devices, which may use
cookies or similar technologies placed by us or the third party.
- Third parties whose Professional Services are accessible or advertised through the site,
their privacy policies for information about their cookies and the practices followed by them.
We do not control the practices of third parties and their privacy policies govern their
interactions with you.
D. Log Information:
- Log file information is automatically reported by your browser each time you make a request to
access (i.e., visit) a web page or app. It can also be provided when the content of the web page
or app is downloaded to your browser or device..
- When you use our Service, our servers automatically record certain log file information,
including your web request, Internet Protocol ("IP") address, browser type, referring / exit
pages and URLs, number of clicks and how you interact with links on the Service, domain names,
landing pages, pages viewed, and other such information. We may also collect similar information
from emails sent to our Users which then help us track which emails are opened and which links
are clicked by recipients. The information allows for more accurate reporting and improvement of
- Metadata is usually technical data that is associated with User Content. For example, Metadata
can describe how, when and by whom a piece of User Content was collected and how that content is
- Users can add or may have Metadata added to their User Content including a hashtag (e.g., to
mark keywords when you post a photo), geotag (e.g., to mark your location to a photo), comments
or other data. This makes your User Content more searchable by others and more interactive. If
you geotag your photo or tag your photo using other's APIs then, your latitude and longitude
will be stored with the photo and searchable (e.g., through a location or map feature) if your
photo is made public by you in accordance with your privacy settings.
- Customers and Professional Service Providers communicate with each other through the Service. If
you communicate with an Agency or Client, that Agency or Client will also be a “data controller”
with respect to such communications.
- We may offer public forums or blogs. If you participate, your comments and questions will be
publicly displayed. The Service may provide you the opportunity to participate and post content
publicly in forums, on blogs, through interactive features Easifyy and through other
communication functionality (“Community Forums”). You may choose, through such features or
otherwise, to submit or post questions, comments, or other content (collectively, “User Forum
Content”). Please note that certain information, such as your name and Profile may be publicly
displayed on the Service along with your User Forum Content.
Note that anything you post to a Community Forum is public — others will have access to your
User Forum Content and may use it or share it with third parties. If you choose to voluntarily
disclose Personal Information in your User Forum Content or use Community Forums to link to your
Profile, that information will be considered public information and the protections of this
- We display personal testimonials of satisfied customers on our Service, in addition to other
endorsements. With your consent we may post your testimonial along with your name. In case, you
have any issue with your testimonial being displayed please contact us at [email protected]
We take great care in maintaining the security of the Site and your information
and in preventing unauthorized access, loss, misuse, alteration, destruction or damage to it through
industry standard technologies and internal procedures. Among other things, we regularly maintain a
PCI DSS (Payment Card Industry Data Security Standards) certification (with respect to payment by
credit cards). In addition, we contractually ensure that any third party processing your personal
equally provides for confidentiality and integrity of your data in a secure way.
However, the transmission of data via the internet is not completely secure, and although we will do
our best to protect your personal information, we cannot guarantee the security of your data
transmitted to the Site; any transmission is at your own risk. Once we have received your data, we
will use strict procedures and security features to try to prevent unauthorized access.
- Users who have registered to the Site agree to keep their password in strict confidence and not
disclose such password to any third party.
- Further information about our data security practices can be provided on request.
How we use your information:
- To provide satisfactory service and complete your transaction
- We use profile information of Professional Service Providers to help our Customers discover
the right Professional service Provider with right Services, select and book services with a
Professional Service Provider, facilitate communication between them and simplify work
completion, invoicing and billing.
- To help you efficiently access your information after you sign in
- To remember information so you will not have to re-enter it during your visit or the next time
you visit the Service;
- To provide personalized content and information to you and others, which could include online
ads or other forms of marketing
- To Provide, improve, test, and monitor the effectiveness of our Service
- To develop and test new products and features
- To monitor metrics such as total number of visitors, traffic, and demographic patterns
- To diagnose or fix technology problems
- To communicate with you through emails or newsletters, provide recent feature updates, new
tools, marketing and promotional material. You may any time subscribe out of our emails.
- To address your service related issues
- For Compliance with web, legal and other regulatory compliances and internal business purposes
Sharing your information:
You hereby unconditionally agree and permit that we may transfer, share, disclose
or part with all or any of Your Information, within and outside of the Republic of India to various
related entities and to third party service providers / partners / banks and financial institutions
for one or more of the Purposes or as may be required by applicable law. In such case we will
contractually oblige the receiving parties of the Information to ensure the same level of data
protection that is adhered to be under applicable law.
You acknowledge and agree that, to the extent permissible under applicable laws,
it is adequate that when we transfer Your Information to any other entity within or outside your
country of residence, we will place contractual obligations on the transferee which will oblige the
You unconditionally agree and permit us to access and read your SMS to autofill or
prepopulate ‘OTP’ while making a transaction and to validate your mobile number.
We may also share Personal Information if we believe it is necessary in order to investigate,
prevent, or take action regarding illegal activities, suspected fraud, situations involving
potential threats to the physical safety of any person, violations of various terms and conditions
or our policies.
We reserve the right to disclose your information when required to do so by law or
regulation, or under any legal obligation or order under law or in response to a request from a law
enforcement or governmental agency or judicial, quasi-judicial or any other statutory or
constitutional authority or to establish or exercise our legal rights or defend against legal
You further agree that such disclosure, sharing and transfer of your Personal
Information and Non-Personal Information shall not cause any wrongful loss to you or to any third
party, or any wrongful gain to us or to any third party.
Parties with whom we may share your information:
- Legal or Investigative Purposes: We may access, preserve and share your information in response
to a legal request or investigations (like a search warrant, court order or subpoena) if we have
a good faith belief that the law requires us to do so. This may include responding to legal
requests from jurisdictions outside of India where we have a good faith belief that the response
is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent
with internationally recognized standards. We may also access, preserve and share information
when we have a good faith belief it is necessary to: detect, prevent and address fraud and other
illegal activity; to protect ourselves, you and others, including as part of investigations; and
to prevent death or imminent bodily harm. Information we receive about you may be accessed,
processed and retained for an extended period of time when it is the subject of a legal request
or obligation, governmental investigation, or investigations concerning possible violations of
our terms or policies, or otherwise to prevent harm.
- We may share information where we believe it is necessary in order to protect or enforce
Easifyy’s rights, usage terms, intellectual or physical property or for safety of Easifyy or
- Merger or Acquisition: We may your share your information including personal information in any
situation where Easifyy gets acquired or merged with other entity or with any current or future
subsidiaries or affiliates, primarily for business and operational purposes. We may sell,
transfer, or otherwise share some or all of our assets, including your Personal Information, in
connection with a merger, acquisition, reorganization or sale of assets (including, in each
case, as part of the due-diligence process with any potential acquiring entity) or in the event
- Service Providers: We may appoint third party companies and individuals to facilitate our
Service, to provide the Service on our behalf, to perform Service-related services (e.g.,
without limitation, maintenance services, database management, web analytics and online
advertising, payment processing, fraud detection and improvement of Easifyy’s features) or to
assist us in analyzing how our Service is used. These third parties may have access to your
Personal Information in order to perform these tasks on our behalf.
- Professional Service Providers on Easifyy: We may share Customer’s Order details with
Professional Service Providers who have registered on Easifyy to fulfill the Services. This
Includes information necessary to perform the Service/Service and complete the Order. The
Professional Service Providers registered on Easifyy are generally verified on the basis of
online matching method of one/some of the details provided by them.
- Information about Professional Service Providers shared with Customers: We share information of the Professional Service Provider
with the Customer for the Order created by the Customer with the Professional Service Provider. Note that if a Professional Service Provider
is suspended from the Easifyy’s Service, we may share that information with the Customer for whom that Professional Service Provider has worked
or submitted proposals for work. We may also share information with Agencies/Firms/Companies to
whom Professional Service Provider are associated for a particular work project.
- Business partners for sending their business offers to the users, which are owned and offered
by them solely with or without involvement of the website.
- We aggregate (gather data across all our user's accounts) personally identifiable information and may disclose such information
in a non-personally identifiable manner to advertisers and other third parties for other marketing and promotional purposes.
- We may transfer/disclose/share Information (other than Your Personal Information) to any parties
who support our business, such as but not limited to providing technical infrastructure
services, analysing how our services are used, measuring the effectiveness of advertisements,
providing customer / Customer services, facilitating payments, or conducting academic research
- We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as intellectual property rights,
fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials
as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements,
or other activity that is illegal or may expose us or you to legal liability.
How Long Do We Keep Personal Information?
We apply a general rule of keeping personal information only for as long as is required to fulfil
the purpose for which it was collected. However, in some circumstances, we will retain your personal
information for longer periods of time. We will retain personal information for the following
- as long as it is necessary and relevant for our operations, e.g. so that we have an accurate
record of your dealings with us in the event of any complaints, claims or challenge; and
- in relation to personal information from closed accounts to comply with applicable laws, prevent
fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any
investigation, enforce our Site terms and take other actions as permitted by law.
Children Under the Age of 13
Our Site is not intended for children under 13 years of age. No one under age 13
should provide any personal information to or on the Site. We do not knowingly collect personal
information from children under 13. Parents and guardians should
at all times supervise their children's activities. If we learn we have collected or received
personal information from a child under 13, we will delete that personal information. If you believe
we might have any information from or about a child under 13, please contact us at [email protected]
Security & Retention
- The security of your Personal Information is important to us. We strive to ensure the security
of Your Personal Information and to protect Your Personal Information against unauthorized
access or unauthorized alteration, disclosure or destruction. For this purpose, we shall adopt
internal reviews of the data collection, storage and processing practices and security measures,
including appropriate encryption and physical security measures to guard against unauthorized
access to systems where we stores Your Personal Information. Each of our entity shall adopt
reasonable security practices and procedures as mandated under applicable laws for the
protection of Your Information. Provided that your right to claim damages shall be limited to
the right to claim only statutory damages under Information Technology Act, 2000 and you hereby
waive and release all our entities from any claim of damages under contract or under tort or
- If you choose a payment gateway to complete any transaction on Website then Your credit/debit
card data may be stored in compliance with industry standards/ recommended data security
standard for security of financial information such as the Payment Card Industry Data Security
- We may share your Information with third parties under a confidentiality agreement which inter
alia provides for that such third parties not disclosing the Information further unless such
disclosure is for the Purpose. However, we are not responsible for any breach of security or for
any actions of any third parties that receive Your Personal Information. We are not liable for
any loss or injury caused to you as a result of you providing Your Personal Information to third
party (including any third party websites, even if links to such third party websites are
provided on the Website).
- We may display names, marks, products, advertisements, or services of third parties, pop-up
texts, or links to third-party sites. If you decide to link to any such third-party sites, you
do so entirely at your own risk.
- Notwithstanding anything contained in this Policy or elsewhere, we shall not be held responsible
for any loss, corruption, theft, damage or misuse of Your Personal Information, if such loss,
damage or misuse is attributable to a Force Majeure Event (as defined below).
- A Force Majeure Event shall mean any event that is beyond the reasonable control of ours and
shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil
commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of
government, computer hacking, unauthorised access to computer, computer system or computer
network,, computer crashes, breach of security and encryption (provided beyond reasonable
control of ours), power or electricity failure or unavailability of adequate power or
- While We will endeavour to take all reasonable and appropriate steps to keep secure any Personal
Information which We hold about You and prevent unauthorized access, You acknowledge that the
internet or computer networks are not fully secure and that We cannot provide any absolute
assurance regarding the security of Your Personal Information whatsoever.
You agree that all Personal Information shall be retained till such time required for the Purpose or
required under applicable law, whichever is later. Non-Personal Information will be retained
CONTROL OF YOUR PASSWORD
You are responsible for all actions taken with your login information and password, including fees.
Therefore we do not recommend that you disclose your account password or login information to any third parties.
If you choose to share this information with third parties to provide you additional services, you are solely
responsible for all actions taken with your login information and password and therefore should review
may be subject to legally binding actions taken on your behalf. Therefore, if your password has been
compromised for any reason, you should immediately change your password.
- You can always choose not to provide information, even though it might be needed to take
advantage of the Website features such as, an enquiry to be addressed by Easifyy .
- When you share information we retain the information in our records.
- If you do not want to receive e-mail or other mail from us, please adjust your communication
preferences accordingly. If you do not want to receive Conditions of Use and other legal notices
and it is your responsibility to review them for changes.
Other websites and services
We are not responsible for the practices employed by any websites or services
linked to or from our Service, including the information or content contained within them. Please
remember that when you use a link to go from our Service to another website or service, our Privacy
Policy does not apply to those third-party websites or services. Your browsing and interaction on
any third-party website or service, including those that have a link on our website, are subject to
that third party's own rules and policies. In addition, you agree that we are not responsible and do
not have control over any third-parties that you authorize to access your User Content. If you are
using a third-party website or service and you allow them to access your User Content you do so at
your own risk. We are not responsible for any form of transmission, whatsoever, received by you from
any third party website. Accordingly, we do not make any representations concerning the privacy
control or guarantee the accuracy, integrity, or quality of the information, data, text, software,
music, sound, photographs, graphics, videos, messages or other materials available on such third
party websites. The inclusion or exclusion does not imply any endorsement by us of the third party
websites, the website's provider, or the information on the website. The information provided by you
to such third party websites shall be governed in accordance with the privacy policies of such third
prior to using such websites.
We may operate channels, pages and accounts on some social media sites to inform,
assist and engage with customers. We monitor and record comments and posts made on these channels
about us so that we can improve our services.
Easifyy is not responsible for any information posted on those sites other than
information we have posted ourselves. We do not endorse the social media sites themselves or any
information posted on them by third parties.
LIMITATION OF LIABILITY
Under no circumstance, including, but not limited to, negligence, shall Easifyy be liable
for any indirect, special, exemplary, or consequential damages that result from the use of, or the inability to use,
including but not limited to the information, materials on the page, page content, page code, user services or the software.
While Easifyy shall take reasonable precautions against security breaches, no webpage or internet transmission is completely
secure, and as such, Easifyy shall not be liable for any indirect, special, exemplary or consequential damages that may result
from unauthorized access, hacking, data loss or other breached that may occur.
THE WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS , PRODUCTS, SERVICES, AND USER CONTENT INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE (COLLECTIVELY, THE "SITE CONTENTS") ARE PROVIDED BY EASIFYY ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. EASIFYY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE ACCURACY OR COMPLETENESS OF THE SITE CONTENTS, OR THAT EMAILS SENT FROM EASIFYY ARE FREE OF MALWARE OR OTHER HARMFUL COMPONENTS. YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMITTED BY LAW, EASIFYY DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE SITE AND THE SITE CONTENTS, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE OR USE.
THE WEBSITE MAY CONTAIN INACCURACIES AND TYPOGRAPHICAL AND CLERICAL ERRORS. EASIFYY EXPRESSLY DISCLAIMS ANY OBLIGATION(S) TO UPDATE THIS WEBSITE OR ANY OF THE MATERIALS ON THIS WEBSITE. EASIFYY DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE MATERIALS OR THE RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION DISPLAYED OR DISTRIBUTED THROUGH THE WEBSITE. YOU ACKNOWLEDGE THAT ANY RELIANCE ON ANY SUCH OPINION, ADVICE, STATEMENT, MEMORANDUM, OR INFORMATION SHALL BE AT YOUR SOLE RISK. EASIFYY RESERVES THE RIGHT, IN ITS SOLE DISCRETION, TO CORRECT ANY ERRORS OR OMISSIONS IN ANY PORTION OF THE WEBSITE. EASIFYY MAY MAKE ANY OTHER CHANGES TO THE WEBSITE, THE MATERIALS AND THE PRODUCTS AND SERVICES, PROGRAMS, OR PRICES (IF ANY) DESCRIBED IN THE WEBSITE AT ANY TIME WITHOUT NOTICE. THIS WEBSITE IS FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE CONSTRUED AS TECHNICAL ADVICE OF ANY MANNER.
contact us at [email protected]